Junior Collection Officer - Field Operations (Bekasi Regency)

Join Fifgroup, a leading financial services provider in Indonesia, as a Junior Collection Officer in our dynamic field operations team based in Cikarang Selatan, Bekasi Regency. This role is perfect for motivated individuals seeking to build a career in finance and customer service. In this role, you'll be responsible for visiting clients, collecting payments, and resolving any issues they may have. You'll use our in-house collection system and GPS tracking tools to manage your workload efficiently.

Fifgroup is committed to providing innovative financial solutions to our clients. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth. Our team is dedicated to delivering exceptional service and we're looking for someone who shares our passion for customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Visit clients to collect payments and resolve any issues they may have
• Use our in-house collection system and GPS tracking tools to manage your workload efficiently
• Build and maintain strong relationships with clients
• Report on collection activities and performance metrics
• Provide excellent customer service and support
• Comply with all company policies and procedures
• Participate in team meetings and training sessions
• Contribute to the development of new collection strategies and processes

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or related field
• Minimum 1 year of experience in collection or customer service
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team
• Familiarity with collection systems and GPS tracking tools
• Valid driver's license and reliable transportation
• Ability to work flexible hours, including evenings and weekends

🛠️ Keahlian

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